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Our Newsletter


Terms & Conditions

 

RETURNS

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return courier costs if the return is a result of our error (you received an incorrect or defective item.) If you ordered the incorrect item, or you decide you no longer want the item, you may return it to us in it's original condition for an exchange. We do not do cash refunds, only store credit if we supplied the item correctly. A 15% Handling fee will be applied.

You should expect to receive your refund within four weeks of giving your package to the return courier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Courier costs may vary depending on location and additional shipping costs may apply.Max-Inc SA is under no obligation to ship these items until the additional shipping costs have been received.

 If you need to return an item please email us at info@max-inc.co.za with full details. 

PRICE DISCLAIMER 

Although we do our best to display items, their descriptions and prices correctly, errors or mistakes may occur. We resereve the right to not sell a product advertised or displayed at an incorrect price. Should a purchase be made with a price in error, we will contact the customer with the correct price. Should the client not acept the new price, we will allow for a refund. Prices are also subject to change without notice due to dependancies on the international exchange rate. 

COURIER 

Our preferred shipping courier is MDS. Max-Inc SA and MDS can not be held liable for any damages or lost in transit situations. Insurance is available at an additional fee. Max-Inc SA and MDS can not be held responsible for damaged or lost items in transit if no additional insurance was taken out by the client.

Courier costs are calculated by weight:

The courier costs are calculated at check out. A manual check will overridde any shipping costs calculated on this website. The client is responsible for the shipping cost even if we erred on the calculation of the shipping cost. Should you be in an outlying area, please call us or email us to calculate your shipping cost on info@max-inc.co.za. Max-Inc SA can not be held responsible for delays in shipping, damages during shipping or items being lost during shipping. Prices on the website are calculated on main city centre areas. Additional costs may apply for farms, plots and wharehouse addresses. The client remains responsible for any additional shipping fees. 

PRE-ORDER ITEMS

Some items in the store are available as a "Pre-order" item. This means that the item you ordered will be placed on the next shipment to Max-Inc SA if it's not already on the next shipment. Pre order items must be paid in full. A pre order item can take anywhere from 2-5 weeks to arrive depending on international shipment times. It is possible that a pre-order item is already on it's way and delivery times will be considerably less. 

WARRANTY

We test and quality check all of our products before sending. In a perfect world this would mean that there will never be any problems. Unfortunately we can't guarantee that, but we can guarantee that in the event of any problem occurring we will do our best to rectify the problem. If any faulty goods do slip through the net we will replace the faulty item free of charge in your next order.

Some products change design appearance from time to time, therefore images on the website might not be exactly what you recieved but it will do the same thing with minor cosmetic changes.

On some material based items there can be a difference in colour based on the die process. Fibreglass heat wrap for example is almost impossible to get the correct and same colour every single time, however we do do our best to match colour continuously. Therefore we can not be held responsible for any varations in colour. LED and electronic items are tested at Factory level, at assembly level and before dispatch. We can not Guarantee LED or electronic items once they have been installed since we can not verify how these items were installed.

PAYMENT

MAX-Inc requires full payment of goods before we send. In order to keep our items affordable we currently only accept EFT or CASH payments. Credit Card merchants would drastically increase the price of the order, not so with an EFT!

Once you have placed your order online, you have 24 Hours to make payment in order to secure your purchase. We reserve the right to cancel any orders with payments NOT made within 24 Hours of purchase.

The customer is solely responsible for the correctness of their order. All stock is subject to availability.

Our Banking Details As Follows:

MAX MOTORCYCLE PARTS  
Bank ABSA
Branch Code: 632005                                     
Acc Number: 40-8557-0638 (Current Account)